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The Outsourcing Revolution: Why It Makes Sense and How to Do It Right, by Michael F. Corbett
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Business process outsourcing (BPO) is a $6 trillion global industry involving thousands of companies and millions of employees. Business process outsourcing (BPO) is one of the very few business tools available to managers with the power to fundamentally transform their organizations. Done on a global scale, BPO enables companies to simultaneously reengineer their existing operations, create a more flexible and adaptable organizational structure, and tap the best minds in the world to create an innovation explosion. For the first time ever, BPO's best-known expert and pioneer, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits. The Outsourcing Revolution is written for executives and managers in organizations of any size who want to learn how BPO can improve their company's performance. More than a "how-to" book, it provides a comprehensive framework for decision making and action based on the real-life experiences of executives heading up successful initiatives for their companies today. Readers will learn how to:
* Determine the value of BPO for any process.
* Analyze risk, evaluate its potential impact, and use a range of techniques to reduce, eliminate, and manage that risk.
* Identify, evaluate, and select the right partner or partners.
* Turn contractor relationships into long-term, successful BPO relationships.
* Transition people, processes, and technologies to the BPO state.
* Identify, develop, and reward outsourcing managers.
* Create new ways of doing business ahead of the competition. The Outsourcing Revolution features case studies detailing how specific companies planned, implemented, and are managing BPO. Results from surveys of more than 1,500 companies provide real data on what organizations around the world are doing and why, as well as what does and doesn't work.
- Sales Rank: #1599129 in Books
- Published on: 2004-09-01
- Released on: 2004-09-01
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .78" w x 6.00" l,
- Binding: Hardcover
- 256 pages
About the Author
Michael F. Corbett is head of Michael F. Corbett & Associates, Ltd., a research and training firm dedicated to advancing outsourcing as a powerful management discipline. With more than 20 years of experience, he has trained thousands of executives. He presents at dozens of conferences a year, chairs the Outsourcing World Summit, and authors an ongoing series of reports for Fortune magazine. Corbett is frequently approached by the media to offer his expertise on global outsourcing. In 2004, he has appeared on CBS Evening News with Dan Rather, CNN’s Lou Dobb’s Tonight and CNBC’s Power Lunch.
Most helpful customer reviews
25 of 26 people found the following review helpful.
Industry has Evolved Far Past This Book
By Lorraine Stamos (Special Libraries Association)
I suggest you check out the outsourcing books that have come out since this one was published as outsourcing changes quickly and this one is dated and routine.
Already, better information is obtainable on current outsourcing blogs.
That happens with books though. If they are not re-released frequently and the subject matter is evolving, they fall behind as this book has done.
This book has been on my shelf for about a year and I was dismayed to learn as another reviewer mentioned before me, that the author is a for-profit consulting firm's owner who openly (verified on his site) charges outsourcing vendors to be listed in an "Outsourcing 100" listing an "application fee" of several hundred dollars and he will assure list placement if you pay him $10,000!!!!!
Sadly, its bad form and very unbiased but that is how the world turns.
The styles and intentions of Business-focused authors versus Academic-focused authors are very easy to spot. This is no exception.
Be prepared...You're being pumped to buy consulting, not make your own intelligent solutions.
On the positive side, you'll think about where you might have holes in your outsourcing strategy.
27 of 29 people found the following review helpful.
Dearborn needs to Get Back on Track with its Authors
By Warren Stone (White Plains, NY)
At best, Corbett has furnished a compilation and one-off set of the business journal articles of two & three YEARS ago.
Perhaps if it was 2002 or 2003 and you were looking for a primer, it was the book to get - but now there are too many other great outsourcing books to choose from. Like others, I don't like to add books in my library that aren't useful and this is one from which nothing new is to be learned if you are the least bit savvy about outsourcing...sort of a "Outsourcing For Dummies" with the woven twist that others have also mentioned...over-the-top and unabashed plugs for Corbett's business units.
I understand how a book author often writes a book to promote himself as an expert, academic/educator or sharer or information. But Corbett is a consultant - pure and simple - and he pushes the book at self-promotional "conferences" he puts on at great cost to attendees and corporate sponsors. Like an Amway of Outsourcing...Its a shame that the editors at his publishers (Dearborn) would print his firm's brochure and charge me to purchase it... instead of a book of business executive education - but Dearborn is getting a reputation for doing just that more and more - anything for a buck, I guess. Be warned.
On the positive side, if you can get a used or discount copy of the book, its a satisfactory first read on outsourcing if you can get past the self-promotion and by remembering that many smart people have done on their own very successfully that which Corbett insists only a consultant can do.
Like other critical buyers have said, "Not worth the cover price". You'll be disappointed you didn't expand your search for more complete and current outsourcing selections which tell you how to succeed for yourself, not through a consulting company.
28 of 30 people found the following review helpful.
Too much Theory - Not Enough Action
By Gretchen Fellinger (Salt Lake City UT)
This book is good but I didn't like it as well as others because it doesn't deliver to the average manager or business owner. Too far over my head to really find the advice useful or applicable.
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